The London School of Economics and Political Science had to radically rethink their approach to cleaning their 2400 student beds located in Six Central London Halls of Residence.

The Halls had varying approaches to their business of providing good quality accommodation to some of the finest minds in the world. As part of the unification process the LSE tendered the cleaning of all the premises and their varying specifications.

Three of the six halls used an in-house team, whilst the remainder used a contractor. Ocean were able to satisfy the Board of Residency Managers and the Purchasing Authority that the integration of the in-house staff and the Transfer of Contractor staff would be smooth and more importantly not affect the Residents.

Lloyd Andres, Operations Manager London, expanded on this point.

“Once the operation was up and running and the staff successfully transferred we faced our most crucial of challenges. The LSE generate additional income from their vacant rooms during the summer holidays by turning them into Value for Money, centrally located hotels, for London’s tourists.

The scenario was as follows:
10am 28th June, 2400 students vacate their rooms, which they have occupied for the past year.
2pm 28th June, 2400 tourists arrive expecting to spend their well deserved vacation in accommodation that is comparable to the cleanest of London’s Hotels.
The maths were astounding we needed 700 additional staff all of whom needed to meet our strict payroll criteria, be inducted, trained and supervised.
In truth, we were lucky, a large proportion of students left a week prior to ‘Hotel Mode’ but we still required 350 staff for the big day.

Through our strong networking, reputation, plenty of planning, training and orientation we were able to achieve what seemed to be the impossible.
For the next 13 weeks our Supervisors and Staff worked hard to ensure that first time guests would become ‘repeaters’ and that ‘repeaters’ enjoyed a standard of chamber-maiding that was second to none.
I am full of praise for Adriana and her team for the hard work and continued dedication to our customer.”