Manchester Wholesale Market
Manchester Wholesale Market (also known as New Smithfield Market) is the leading wholesale food supplier in the north west of England. The site serves a diverse range of retailers from across the UK six days a week and also hosts a public market on Sundays.
The market site covers 30 acres and features many different types of building including indoor covered walkways, car parking areas, warehouse units and toilet blocks.
When Manchester City Council awarded Ocean Contract Cleaning Ltd the contract to clean this site in June, 2009, we knew the size and diversity of the site meant we would have to implement innovative solutions to clean the area to the required standard on a rolling basis.
During the tendering process we took great care to listen closely to the needs of the Market’s management and formulate a plan that would allow us to meet these needs on a day-to-day basis while simultaneously taking steps to reduce environmental impact, improve health and safety and keep costs low.
The overall scope of work also included segregating waste into recyclable and non-recyclable streams to assist the Council in its goal of reducing the amount of waste sent to landfill.
Our first action was to transfer across staff from the previous contractor so we could utilise their existing skills and experience. These workers were provided with supplementary induction training by Ocean to make them aware of our working methods, quality standards and health and safety policies.
We then provided new equipment specifically chosen to optimise efficiency including tipper and forklift trucks, pressure washers and a state-of-the art Nilfisk Road sweeper to allow large areas to be cleaned more quickly. We have also installed a compactor on site to condense non-recyclable waste prior to transportation.
One of the changes we have made since taking over this contract has been to amend the shift pattern of the Sunday cleaners. Because Sunday (car boot) trading ceases later than weekday (wholesale) trading, staff were often unable to commence work until mid afternoon, after visitors had left the site. This often resulted in cleaners working well into the evening. Ocean arranged for additional staff to work on Sundays with each member of staff working fewer hours. This method has allowed cleaning to be completed more quickly without compromising on quality.