Milton Keynes Council
Milton Keynes Council is the unitary authority that governs the Borough of Milton Keynes in the county of Buckinghamshire. The borough is recognised by the Audit Commission as one of the UK's major housing and employment growth areas.
Ocean first entered into contract with Milton Keynes Council in 1992, making them one of our longest-standing clients. Over the course of this contract we have repeatedly been able to demonstrate our flexibility as the scope of work, the number of sites to be cleaned and the frequency of work have often changed. The scope of the original contract was to clean civic offices, civil services buildings and common areas of the Council’s housing stock. By 2001 it had grown to include the cleaning of schools, nurseries, libraries, leisure facilities and meeting places, as well as exterior window cleaning at council buildings.
Our initial contract with the Council was re-tendered to us in 2002 for a further three years. In 2005 the contract was re-awarded to us once again with a value of over £2.5 million. On this occasion the council specified one of its main criteria for selecting a contractor would be economy of price. To make sure we could meet this criteria we conducted a thorough review of our cleaning regime, from which we were able to identify methods of affecting a 15% saving for the client on the overall costs.
Ocean has upheld high performance profiles on sites across the region which have continued to raise the standards throughout Milton Keynes. Since the most recent contract renewal we have recorded a general trend of improving benchmarking scores for sheltered housing, offices and libraries and all areas consistently score above our contract standard of 80%.
The increase in standard of cleaning at sheltered housing in particular has been noted and fed back to us via the Council’s appointed Housing Officers and tenants. We have also been able to address issues raised directly with us by residents, such as queries over attendance by our cleaners. This has resulted in the installation of sign-off sheets at certain sites that are filled out by our cleaners after every visit. These sheets allow all Council staff and residents to check that agreed schedules are adhered to.
We continue to work with Milton Keynes Council to this day, still looking for ways to further reduce costs and improve the quality of our service.